Automotive Service Excellence
Until the early 1970s, consumers had no way to distinguish between incompetent and competent mechanics. In response to this need, the independent, non-profit National Institute for Automotive Service Excellence (ASE) was established in 1972.
ASE's mission is to improve the quality of vehicle repair and service through the testing and certification of repair and service professionals.
At present there are over 420,000 professionals with current certifications. They work in every segment of the automotive service industry: car and truck dealerships, independent garages, fleets, service stations, franchises, and more.
Here's how ASE certification works: Prospective candidates register for and take one or more of ASE's 40-plus exams. The tests are grouped into specialties for automobile, medium/heavy truck, truck equipment, school bus, and collision repair technicians as well as engine machinists, alternate fuels technicians, parts specialists, collision damage estimators and auto service consultants.
Upon passing at least one exam and after providing proof of two years of relevant work experience, the test taker becomes ASE certified. Certification, however, is not for life. To remain certified, those with ASE credentials must be retested every five years.
The tests, which are conducted twice a year at over 700 locations around the country, are administered by ACT, known for its academic and occupational testing programs. The exams stress knowledge of job-related skills. They are no cinch to pass; approximately one out of three test takers fails.
Consumers benefit from ASE certification. It is a valuable yardstick by which to measure the knowledge and skills of individual technicians as well as the commitment to quality of the repair facility employing ASE-certified professionals.
ASE-certified professionals usually wear blue and white ASE insignia and carry credentials listing their exact area(s) of expertise (brakes, engine repair, etc.), while employers often display their technicians' credentials in the customer waiting area.
Consumers should look for facilities that display the ASE Blue Seal of Excellence© logo.
Hit a stone mailbox on Monday afternoon & car repaired by Wednesday afternoon. The estimate thst was given to my husband was almost what we paid. They kept us informed on how repsirs were going on the car.
Since 2002, upon recommendation from a neighbor, I've been taking my vehicles to Surber's Service on Hwy 18 in Florence, KY. My first impression was it appeared to be an old mechanic's shop from back in the 1960's. Well, that's exactly what it is. Except today, Chad Surber is trained and equipped to handle all the latest technologies. Just like everything else in life, my experiences have run from absolutely pleased with the results, to there was a problem, and it needed more attention to get it right. But, I still give this old school style auto repair shop the full five stars as a sign of my overall satisfaction.
Friendly, fair service work. What more could you want?
Have used them for the past 9 years on anything too difficult for me to handle myself. Never had a complaint, and the jobs are done right the first time.