Best Auto Repair, Florence

CONTACT US
  • Federated
FacebookGoogle Business Profile

CUSTOMER SURVEY

Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat Closed
  • Sun Closed

CUSTOMER SURVEY

Customer Survey

"No Better Time Than The Present!"

It's an old phrase that offers wise words even today. The best time to give us feedback about your experience at Surber's Inc is right now. Please take a minute or two, while the details of your appointment are still fresh in your mind and let our team know how you feel about your auto repair service. At Surber's Inc we seek to provide remarkable customer service, and sharing even the smallest details about your service helps us improve.

Strongly
Agree
Agree Disagree Strongly
Disagree
Not
Applicable
Customer Service Arrow Down Arrow Down Arrow Down Arrow Down Arrow Down
I was greeted and waited on promptly
I was treated courteously.
The recommended service / maintenance was clearly explained to me.
Auto Repair / Service
The Service was completed to my satisfaction.
The service was completed in the estimated time.
I was pleased with the condition of the vehicle when it was returned to me.
Overall Opinion
My overall experience was a good one.
I would recommend you to family/friends/Associates.
I would do service with you again.

What People Say About Us

  • reviewicon
    , 07/02/2021

    Our van started making a very weird sound on our way to a softball tourney in pigeon forge. It just so happened that this occurred right before the exit that Surber's auto repair is on. Chad diagnosed right away that it was a water pump issue. He told us he would get it in within the week, but couldn't get it in right away. We were stuck there until our grandma picked us up, and he was most hospitable. He offered us drinks, transit to the mall, and also gave us phone numbers to different repair shops to see if they could get us in quicker. He did the repair within a week and was more concerned with how the softball tourney went and also asked right away about a personal matter, in which one of our family members recently had surgery. If you are in the Florence area, you should get all your auto repairs at Surber's! I wish he would move closer to my location because I would go to him in a heartbeat. Thank you Chad for all you did.

  • reviewicon

    Hit a stone mailbox on Monday afternoon & car repaired by Wednesday afternoon. The estimate thst was given to my husband was almost what we paid. They kept us informed on how repsirs were going on the car.

  • reviewicon

    Since 2002, upon recommendation from a neighbor, I've been taking my vehicles to Surber's Service on Hwy 18 in Florence, KY. My first impression was it appeared to be an old mechanic's shop from back in the 1960's. Well, that's exactly what it is. Except today, Chad Surber is trained and equipped to handle all the latest technologies. Just like everything else in life, my experiences have run from absolutely pleased with the results, to there was a problem, and it needed more attention to get it right. But, I still give this old school style auto repair shop the full five stars as a sign of my overall satisfaction.

  • reviewicon

    Friendly, fair service work. What more could you want?

  • reviewicon

    Have used them for the past 9 years on anything too difficult for me to handle myself. Never had a complaint, and the jobs are done right the first time.

  • reviewicon
    , 07/02/2021

    Our van started making a very weird sound on our way to a softball tourney in pigeon forge. It just so happened that this occurred right before the exit that Surber's auto repair is on. Chad diagnosed right away that it was a water pump issue. He told us he would get it in within the week, but couldn't get it in right away. We were stuck there until our grandma picked us up, and he was most hospitable. He offered us drinks, transit to the mall, and also gave us phone numbers to different repair shops to see if they could get us in quicker. He did the repair within a week and was more concerned with how the softball tourney went and also asked right away about a personal matter, in which one of our family members recently had surgery. If you are in the Florence area, you should get all your auto repairs at Surber's! I wish he would move closer to my location because I would go to him in a heartbeat. Thank you Chad for all you did.

Call us for service: 859-525-7262

ASE (Automotive Service Excellence)
Federated Car Care
IDENTIFIX
IATN (International Automotive Technicians' Network)
Mitchell1
Amsoil