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CUSTOMER SURVEY

Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat Closed
  • Sun Closed

CUSTOMER SURVEY

Customer Survey

"No Better Time Than The Present!"

It's an old phrase that offers wise words even today. The best time to give us feedback about your experience at Surber's Inc is right now. Please take a minute or two, while the details of your appointment are still fresh in your mind and let our team know how you feel about your auto repair service. At Surber's Inc we seek to provide remarkable customer service, and sharing even the smallest details about your service helps us improve.

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Agree
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Applicable
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I was greeted and waited on promptly
I was treated courteously.
The recommended service / maintenance was clearly explained to me.
Auto Repair / Service
The Service was completed to my satisfaction.
The service was completed in the estimated time.
I was pleased with the condition of the vehicle when it was returned to me.
Overall Opinion
My overall experience was a good one.
I would recommend you to family/friends/Associates.
I would do service with you again.

What People Say About Us

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    Hit a stone mailbox on Monday afternoon & car repaired by Wednesday afternoon. The estimate thst was given to my husband was almost what we paid. They kept us informed on how repsirs were going on the car.

  • reviewicon

    Since 2002, upon recommendation from a neighbor, I've been taking my vehicles to Surber's Service on Hwy 18 in Florence, KY. My first impression was it appeared to be an old mechanic's shop from back in the 1960's. Well, that's exactly what it is. Except today, Chad Surber is trained and equipped to handle all the latest technologies. Just like everything else in life, my experiences have run from absolutely pleased with the results, to there was a problem, and it needed more attention to get it right. But, I still give this old school style auto repair shop the full five stars as a sign of my overall satisfaction.

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    Friendly, fair service work. What more could you want?

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    Have used them for the past 9 years on anything too difficult for me to handle myself. Never had a complaint, and the jobs are done right the first time.

Call us for service: 859-525-7262

ASE (Automotive Service Excellence)
Federated Auto Parts
IDENTIFIX
IATN (International Automotive Technicians' Network)
Mitchell1
Amsoil