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CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

At Surber's Inc, we understand that sending your vehicle in for a checkup can be daunting. Your automobile is a major investment and you want to protect it with the best service for a fair price. That's exactly what you'll find at Surber's Inc. Our mechanics will walk you through every step of your vehicle's service in clear terms so that you understand what's going on at each step of the journey. AT Surber's Inc, we won't begin work until you're completely familiar with the job at hand. Keeping you in the loop from the very beginning is just one of the ways we provide great customer service.


Communication

While fixing your car and getting you back on the road is our passion and number one priority, we understand that you have plenty of other things going on in your life. That's why Surber's Inc focuses on maintaining a high level of communication with you throughout the entire repair process. You need your car to live your life, and if something unforeseen comes up which will delay the repair, you need to know about it as quickly as possible so that you can make other plans. As soon as we know something, you'll know it too. That way we can keep you one step ahead of any curveballs that life, or car repairs may try to throw at you.


Extra Mile

At Surber's Inc, we like to work with our customers, as well as for them! Keeping people happy and coming back across generations. We want your car repair experience to be as pleasant as it possibly can be, and since 1964, we've gotten extremely good at making that happen. Give us a try next time you need some repair work done and see the difference that high-level customer service can make!


To learn more about the services we offer for your vehicle, call us at 859-525-7262 or email us.


What People Say About Us


  • -Geri L.

    Hit a stone mailbox on Monday afternoon & car repaired by Wednesday afternoon. The estimate thst was given to my husband was almost what we paid. They kept us informed on how repsirs were going on the car.


  • -Mike B.

    Since 2002, upon recommendation from a neighbor, I've been taking my vehicles to Surber's Service on Hwy 18 in Florence, KY. My first impression was it appeared to be an old mechanic's shop from back in the 1960's. Well, that's exactly what it is. Except today, Chad Surber is trained and equipped to handle all the latest technologies. Just like everything else in life, my experiences have run from absolutely pleased with the results, to there was a problem, and it needed more attention to get it right. But, I still give this old school style auto repair shop the full five stars as a sign of my overall satisfaction.


  • -David B.

    Friendly, fair service work. What more could you want?


  • -Dan M.

    Have used them for the past 9 years on anything too difficult for me to handle myself. Never had a complaint, and the jobs are done right the first time.

Call us for service: 859-525-7262

ASE (Automotive Service Excellence)
Federated Auto Parts
IDENTIFIX
IATN (International Automotive Technicians' Network)
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